Refund policy

Refund Policy for Cloud Co Vape Shop Pty Ltd - South Africa

Last Updated: September 7, 2023

1. Refunds
At Cloud Co Vape Shop Pty Ltd, we strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we are here to help with our refund policy.
2. Eligibility
• To be eligible for a refund, your item must be unused, unopened, and in the same condition that you received it.
• You must initiate the refund request within 7 days from the date of purchase.
• To complete your refund request, we may require a receipt or proof of purchase.
3. Refund Process
To request a refund, please follow these steps:
• Contact our customer support team at [Phone: 053 001 1480] or [Email: sales@cloudcovape.co.za] to inform them of your refund request.
• Once your request is received and assessed, we will notify you of the approval or rejection of your refund.
• If your refund is approved, we will initiate a refund to your original method of payment.
4. Refund Timing
• Refunds may take some time to process, and the timing can vary depending on your payment method. Please allow up to 7 days for the refund to be credited to your account.
5. Non-Refundable Items
• Certain items, such as e-liquids and opened products, are non-refundable for health and safety reasons, unless they are defective or damaged upon receipt.
6. Shipping Costs
• Shipping costs are non-refundable, and you will be responsible for paying the return shipping fees unless the return is due to our error.
7. Damaged or Defective Items
• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, including any associated shipping costs.
8. Contact Information
• For any questions or concerns regarding our refund policy, please contact us at:
• Phone: 053 001 1480
• Email: sales@cloudcovape.co.za
9. Changes to Refund Policy
• We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our Website.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.